SMS

Before you start

NomadMD sends texts for you, so there's no texting account to set up. You choose which texts go out. You'll need a marketplace admin role.

Step 1: Open SMS settings

1. In the side menu, under Global, select Marketplaces, open your marketplace, then the Integrations tab.
2. On the Twilio/SMS card, select Configure.

Step 2: Choose your texts

• Appointment Notifications: texts when a visit is booked or rescheduled.
• Appointment Request Notifications: a text when you receive their request.
• Waitlist Patient Texts: lets dispatchers text a waitlisted patient from the request (see Waitlist).
• Intake Notifications: texts the intake form link before the visit.

Turn each one on or off, then select Save.

Tips

• Booking and request texts only go out for services listed under Notifications (see Client & Team Notifications).
• Texts go to the phone number on the client's profile. Keep it current.